Privacy Policy
At Holistic Outpost, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website or services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following information:
• Name, address, phone number, and email address
• Payment and billing information
• Order history and customer service interactions
• Health or wellness goals (if voluntarily provided)
• Social media profile information (if connecting via social login)
• Location and browser data
• SMS opt-in or opt-out preferences
• Information collected via cookies or similar technologies
2. How We Use Your Information
Your data may be used to:
• • Fulfill orders and deliver products or services
• • Send transactional or promotional emails and text messages
• • Personalize your user experience and recommend products
• • Provide customer service and support
• • Process returns or refunds
• • Improve website performance and content
• • Comply with legal obligations
3. SMS and Email Communications
By providing your phone number and/or email address, you consent to receive marketing messages, updates, and transactional notifications. You may opt out at any time by following the unsubscribe instructions or replying 'STOP' to SMS messages. Message and data rates may apply.
4. Cookies and Tracking Technologies
We use cookies, web beacons, Facebook Pixel, Google Analytics, and other tracking technologies to enhance your experience, analyze site traffic, personalize content, and deliver targeted advertisements. These tools may collect anonymized data such as browser type, device information, pages visited, and interactions with our ads. You may disable cookies through your browser settings; however, doing so may affect site functionality. For more details on how Google and Facebook use your data, please refer to their respective privacy policies.
5. Sharing Your Information
We do not sell your personal information. We may share data with:
• • Payment processors and shipping providers
• • Email or SMS service providers
• • Partner.Co (if related to brand partner activities or orders)
• • Legal authorities if required by law
6. Data Security
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
Depending on your location, you may have the right to:
• • Access your personal data
• • Correct or update inaccurate information
• • Request deletion of your data
• • Withdraw consent for marketing communications
• • File a complaint with a privacy authority (e.g., Privacy Commissioner of Canada)
8. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. Children’s Privacy
Holistic Outpost does not knowingly collect personal information from children under the age of 13. If we discover that such data has been collected, we will take appropriate steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites, including Partner.Co. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the site indicates acceptance of the revised terms.
12. Contact Us
For questions about this Privacy Policy, please contact us via the Contact Us page or email our support team.